Refund policy

Returns & Refunds

We hope you love your purchase, but if something’s not quite right, we’re here to help.

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be:

  • In the same condition you received it

  • Unworn, unused, with tags

  • In its original packaging

  • Accompanied by your receipt or proof of purchase

To start a return, please email us at sales@saltwateronline.com.au. Returns can be sent to:
153–155 Ocean Beach Road, Sorrento VIC 3943

Please note, items sent without prior approval won’t be accepted.

For any return questions, you’re always welcome to reach out at sales@saltwateronline.com.au.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us straight away. We’ll assess the issue and make it right as quickly as possible.

Non-returnable Items

Some items are not eligible for return, including:

  • Custom or personalised products

  • Sale items and gift cards are final sale and cannot be returned

If you’re unsure about a specific item, feel free to reach out before purchasing.

Exchanges

Need something else? The quickest way is to return your item and place a new order once your return is accepted.

Refunds

We’ll let you know once we’ve received and inspected your return. If approved, your refund will be processed back to your original payment method within 10 business days.

Please allow some time for your bank or credit card company to finalise the refund.

If it’s been more than 15 business days since your refund was approved, please get in touch with us at sales@saltwateronline.com.au.